Refund policy

Last updated: September 12, 2026

Thank you for shopping with Ethereal Skyn Care.

Since our products are handmade skincare intended for personal use, we are unable to accept returns or exchanges.

Skincare Product Policy

Skincare products directly affect personal health and hygiene. For the safety of all customers, we cannot accept returns of skincare products once they have been shipped, and we cannot resell returned items.

Damaged, Defective, or Incorrect Orders

Every order is inspected and packaged by hand before shipping. If your order arrives damaged, defective, or incorrect, contact us at etherealskyncare@gmail.com within 7 days of delivery with your order number and photos of the item and packaging.

We will send a replacement at no cost to you.

This does not cover products that have softened or melted in transit or after delivery. See Heat, Melting, and Storage below.

Heat, Melting, and Storage

Our body butters are made with natural shea, coconut, and jojoba oils, which soften and melt in warm temperatures. This does not affect the quality, safety, or performance of the product.

You are responsible for collecting your package promptly after delivery and storing it in a cool, dry place away from direct sunlight and heat. Packages left outdoors in warm weather may arrive softened or melted.

If your product has melted, place the sealed jar in a cool area or refrigerate briefly until it firms up. Texture may change slightly after melting and resetting. This is normal for handmade butters and is not considered a defect.

Lost or Stolen Packages

Once a package is marked delivered by the carrier, we are not responsible for packages that are lost or stolen after delivery. If your package is lost or damaged in transit, claims must be filed directly with the carrier.

If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment. Reshipping costs are the responsibility of the customer.

Order Changes and Cancellations

All sales are final. Once an order has been placed, products and quantities cannot be changed or cancelled. If you entered an incorrect shipping address, contact us at etherealskyncare@gmail.com immediately and we will correct it if the order has not yet shipped. Please review your order carefully before completing your purchase.

If we are unable to ship your order within the timeframe stated at checkout, we will notify you and you may cancel for a full refund.

Contact Us

Questions about this policy can be sent to etherealskyncare@gmail.com.